Fooddles Technologies Private Limited (“Fooddles” or “We” or “Us”) is committed to respecting the privacy rights of our customers, visitors, and other users of our services. This Privacy Policy is only applicable to our Website www.fooddles.com (“Website”), and our mobile application (“App”), and not to any other websites or mobile applications that you may be able to access from our Website or App, including our partners’ websites and mobile applications, each of which may have data collection, storage, and use practices and policies that may differ significantly from this Privacy Policy. Your use of the Website and App is governed by this Privacy Policy and the Terms of Use of Fooddles.
In order to endow you with our uninterrupted use of services, we may collect, and in some circumstances, disclose information about you. To enhance better protection of your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
General Overview:
During the course of your use of our Website and/or App, we may collect following information
Traffic Data:Following are some of the categories of information that may be tracked and captured when you visit our Website:
1. IP addresses
2. Domain servers
3. Types of computers accessing the Website
4. Types of web browsers used to access the Website
5. Referring source which may have sent you to the Website and
6. Other information associated with the interaction of your browser and the Website.
Following are some of the categories of information that may be tracked and captured when you visit our App:
1. Your preferred language and country site (if applicable).
2. Your phone number or other unique device identifier assigned to your mobile device - such as the International Mobile Equipment Identity or the Mobile Equipment ID number.
3. The IP address of your mobile device.
4. The manufacturer and model of your mobile device.
5. Your mobile operating system.
6. The type of mobile Internet browsers you are using.
7. Your geolocation.
Traffic Data is used for statistical reasons and not stored with your personal information.
Personal Information:
We may ask you to provide us with certain categories of information such as personal information, which is information that could reasonably be used to identify you personally, such as your name, e-mail address, and mobile number. We may collect this information through various forms and in various places through the Website and/or App, including account registration forms, Contact Us forms, or when you otherwise interact with us. Specifically, in order for you to use certain features of the Website and/or App, such as ordering food, we require you to register with the Website or download the App on your handset and provide your personal information such as your name, e-mail address, phone number and address.
Transactional Data:
All transactional data, such as searches for specific Chefs (who are providing the dishes/food), your order, number of visits, services, etc may be accessed and/or stored by us and used to ensure better service.
Cookie Data:
We use cookies to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiances and tools in the future.
Web Analytics:
We may use third party web analytics services to track and analyze your interaction with the Website and/or App, such as mouse clicks, mouse movements, scrolling activity as well as any text that you may choose to type into the Website and/or App. These analytics services do not collect personal information that you do not voluntarily enter into the site.
Based upon the Personal Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries to provide the services you request, and to manage your account. We will communicate with you via email, telephone, or text message, in accordance with your wishes.
Use of Your Information
Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services.
Based upon the Personal Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries to provide the services you request, and to manage your account. We will communicate with you via email, telephone, or text message, in accordance with your wishes.
We use third party individuals to provide cooked food/Services on our behalf, and other thirdparties to host, design and/or operate the Website and/or App features, track Website and/or App analytics, process payments, engage in anti-fraud and security measures, provide support, provide geolocation information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website and/or App features), or perform other administrative services. We may provide these vendors with access to user information, including Personal Information; this information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us.
Each of these vendors is obligated not to disclose or use Personal Information for any other purpose.
While we may use third party analytics service providers to evaluate and provide us with information about the use of the Website and/or App and viewing of our content, we do not share Personal Information with these analytics service providers, but they may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.
We use a third party hosting provider who hosts our support section of our website. Information collected within this section of our web site is governed by our Privacy Policy. We may use your Information, in particular the Traffic Data, Transactional Information and Web Analytics, to closely monitor which features of the Website and/or App are used most, to allow you to view your order history, store your credit and/or debit card information on a secure page, view any promotions we may currently be running, rate your experience, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
We use the information collected from our App so that we are able to serve you the correct app version depending on your device type, for troubleshooting, and in some cases, marketing purposes. The credit and/or debit card information you provide in your personal profile at sign-up is not stored by us, but is stored and used by our third party credit and/or debit card processors in order for them to process payment that you owe third parties for the Services received by you.
In addition, we may use the Information that we collect about you:
1. To provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties
2. To process your registration with the Website and/or App, including verifying your information is active and valid
3. To improve the Website and/or App, to customize your experience with the Website and/or App, or to serve you specific content that is most relevant to you.
4. To enable you to participate in a variety of the Website and/or App features such as online or mobile entry contests or other promotions
5. To contact you with regard to your use of the Website and/or App and, in our discretion, changes to the policies of use of the Website and/or App
6. For internal business purposes and
7. For inclusion in our data analytics.
8. For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
Confidentiality and Security
Except as otherwise provided in this Privacy Policy, we will keep your Information private and will not share it with third parties, unless we believe in good faith that disclosure of your Information or any other information we collect about you is necessary to:
1. To satisfy any applicable law, regulation, summons, governmental requests or legal process
2. To protect and/or defend the Terms of Use or other policies applicable to the Website and/or App, including investigation of potential violations thereof
3. To protect the safety, rights, property or security of Fooddles, our Website and/or App or any third party
4. To protect the safety of the public for any reason
5. To detect, prevent or otherwise address fraud, security or technical issues
6. To prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you.
Updates and Changes to Privacy Policy
We reserve the right, at any time, to add to, change, update, or modify this Privacy Policy, so please review it frequently. In all cases, use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.
Disclaimer
We cannot ensure that all of your Information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Website and/or App, you understand and agree that you assume all responsibility and risk for your use of the Website and/or App, the internet generally, and the documents you post or access and for your conduct on and off the Website and/or App.
Contacting Us
If there are any questions regarding this privacy policy you may contact our Customer Support Desk at info@fooddles.com